Outbound Telemarketing

Our outbound group provides results-driven business-to-business and business-to-consumer telephone campaigns. These can be one-time projects or continuous month-to-month, year-to-year projects.

Outbound

  • Script/call guide development
  • List acquisition
  • Strategy
  • Appointment setting
  • Lead generation: cross-sell, upsell, retention campaigns
  • Surveys
  • Customer communication to customers, members, prospects
  • Event / Seminar outreach
  • Database verification
  • Focus group / recruiting support see www.ccrgresearch.com
  • Surveys
  • Warehousing / Product fulfillment
  • Direct mail / Direct mail follow-up

Mystery Shop

We can help determine the level of service and sales support your employees are providing either at your call center or individual branch/store locations.  Our veteran team of shoppers evaluates and scores each call to deliver consistent and accurate results.

Product Fulfillment

  • Warehousing
  • Direct mail